FAQs

Frequently Asked Questions - BurningBliss

Welcome to the BurningBliss FAQ page! Find answers to common questions about our products, shipping, and more.

Orders and Shipping

Q: How long will it take to receive my order?
A: Orders typically ship within 2-3 business days. Delivery times vary based on your location and the selected shipping method.

Q: Can I change or cancel my order?
A: We process orders quickly, but please contact us within 24 hours for any changes or cancellations.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping fees and delivery times will be calculated at checkout.

Products

Q: Are your candles made with natural ingredients?
A: Absolutely! Our candles are made with natural soy wax, premium fragrance oils, and cotton wicks for a clean burn.

Q: Do you offer custom candle scents or labels?
A: Yes, we offer customization options for bulk orders. Contact our support team for more details.

Q: How can I maximize the burn time of my candle?
A: Trim the wick to 1/4 inch before each use and allow the wax to melt to the edges of the container during each burn.

Returns and Refunds

Q: What is your return policy?
A: We accept returns on unused candles within 14 days of delivery. Please contact our support team to initiate a return.

Q: What if my candle arrives damaged?
A: We’re sorry to hear that! Please email us at info@burningbliss.shop with a photo of the damage, and we’ll make it right.

Contact Us

Still have questions? Visit our Contact Us page to reach out directly. We’re happy to assist you!